ShowCycle Features FAQ

Absolutely. ShowCycle is designed to be highly customizable, allowing show organizers to tailor the front-end experience to match the unique branding, theme, and requirements of each event.

Organizers can modify layouts, color schemes, logos, and even custom widgets or banners to ensure the event portal reflects the show's identity. This customization is managed directly by the show organizer's staff through intuitive configuration tools, without the need for deep technical expertise.

For advanced needs, custom Lightning Web Components can be developed within Salesforce to further extend the UI.

Yes, ShowCycle leverages Salesforce's flexible data model, allowing administrators to add an unlimited number of custom fields to any object (such as Exhibitor, Booth, or Opportunity).

These fields can capture any data relevant to your event, from dietary preferences to booth requirements. Custom fields can be added via Salesforce Setup and are immediately available for reporting, automation, and integration.

Custom fields can be exposed on the front end (exhibitor or attendee portals), but this typically requires additional configuration or development.

ShowCycle's architecture supports surfacing custom fields in forms, dashboards, and reports, but mapping these fields to the front-end UI may involve updating Lightning Web Components or Experience Cloud pages.

This ensures that only relevant and approved data is visible to users, maintaining both flexibility and security.

ShowCycle provides robust, customizable exhibitor forms that can be tailored to collect any information required from exhibitors.

Organizers can add, remove, or modify fields, set validation rules, and even include conditional logic. File uploads are supported, allowing exhibitors to submit documents such as insurance certificates, logos, or compliance forms directly through the portal.

All submissions are securely stored and accessible to authorized staff.

Yes, ShowCycle integrates with leading payment processors to enable direct credit card refunds from within the admin interface.

Refunds are processed securely, and all transactions are logged for audit purposes. The system also supports partial refunds and can automatically update related financial records and invoices.

Credits are managed through a Credit Memo system. When a refund or adjustment is needed, a credit memo can be issued and applied to the exhibitor's account.

This credit can be used against future purchases or outstanding balances. All credit transactions are tracked in the financial module, ensuring transparency and accurate reporting.

ShowCycle's floorplan engine automatically identifies open corner booths and applies the appropriate corner fee as a separate line item during the booth selection and purchase process.

This ensures accurate billing and eliminates manual calculations. The logic is configurable, allowing organizers to set different rates for various booth types or locations.

Exhibitors can purchase additional items such as sponsorship packages, show specials, or ancillary services directly through the portal.

These items are managed as products in Salesforce, allowing for flexible pricing, inventory tracking, and bundling. The purchase process is streamlined, and all items appear on a consolidated invoice.

ShowCycle is fully integrated with Salesforce's security model, supporting native profiles and permission sets.

This allows administrators to control access to data and features at a granular level, ensuring that users only see and interact with information relevant to their role (e.g., exhibitor, organizer, admin).

Admins can reserve booths on behalf of exhibitors, holding them for a specified period.

Exhibitors receive a notification and can log in to complete the purchase and payment process. This workflow supports both proactive sales and self-service, ensuring flexibility for organizers and exhibitors alike.

ShowCycle supports priority ordering, allowing organizers to set specific purchase windows for each exhibitor.

This is often used for loyalty programs or to reward returning exhibitors. The system enforces these windows automatically, ensuring fair access and reducing manual intervention.

The floorplan engine can automatically merge up to three contiguous 10x10 booths into a larger space during the online purchase process.

This feature simplifies the booking of larger spaces and ensures accurate pricing and inventory management.

Non-exhibiting spaces (such as lounges, food courts, or rest areas) are represented on the floorplan and can be made interactive.

Clicking these spaces displays a description, images, or sponsor information, enhancing the attendee experience and providing additional sponsorship opportunities.

Reserved booths can be set to release automatically after a configurable hold period.

The system sends courtesy reminder emails to exhibitors before the reservation expires, ensuring they have ample opportunity to complete their purchase. Once released, the booth becomes available for others to book.

ShowCycle enables organizers to assign tasks to exhibitors, such as submitting documents, completing forms, or making payments.

Each task can have deadlines, reminders, and status tracking. Exhibitors see their assigned tasks in their portal, and organizers can monitor completion rates and send automated reminders.

This ensures all required steps are completed on time, improving event readiness and compliance.

ShowCycle provides a dedicated support portal for exhibitors, where they can access FAQs, submit support tickets, and track the status of their requests.

The portal can be customized with knowledge base articles, chat support, and escalation workflows, ensuring exhibitors receive timely assistance.

A comprehensive exhibitor manual is available, covering all aspects of participation, from booth setup to event policies.

Organizers can update the manual for each event, and exhibitors can download or view it online. The manual can include text, images, and downloadable resources.

ShowCycle supports multiple contacts per exhibitor, allowing you to assign different roles (primary, billing, technical, etc.).

Each contact can have tailored access and receive relevant communications. This ensures the right people receive the right information and can act on behalf of the exhibitor.

The system includes duplicate detection and prevention mechanisms. When a new exhibitor is added, ShowCycle checks for existing records based on configurable criteria (name, email, company, etc.).

Potential duplicates are flagged for review, reducing errors and maintaining data integrity.

ShowCycle offers a streamlined onboarding process for new exhibitors, including welcome emails, guided setup, and task lists.

Organizers can customize onboarding steps and automate communications, ensuring new exhibitors are fully prepared for the event.

A responsive public event web app is available, providing attendees and exhibitors with access to event schedules, floorplans, exhibitor lists, and more.

The app can be branded and customized for each event, enhancing engagement and accessibility.

ShowCycle supports a configurable application process, allowing exhibitors to apply for participation, select booths, and submit required information.

Applications can be reviewed, approved, or rejected by organizers, with automated notifications at each stage.

Priority points can be assigned to exhibitors based on criteria such as loyalty, sponsorship, or past participation.

The system uses these points to determine booth selection order, ensuring a fair and transparent process.

Exhibitors must log in to access their portal, manage tasks, and complete transactions.

Secure authentication ensures data privacy and personalized access to event features.

All exhibitor interactions, including booth reservations and purchases, are tracked as Opportunities in Salesforce.

This enables robust sales tracking, forecasting, and reporting, fully integrated with your CRM workflows.

ShowCycle supports member and non-member pricing, automatically applying the correct rates based on the exhibitor's membership status.

This ensures accurate billing and incentivizes membership.

Organizers can create and manage discount codes, which exhibitors can apply during checkout.

Codes can have usage limits, expiration dates, and eligibility rules, providing flexible promotional options.

ShowCycle integrates with major payment processors, including PayPal and Fonteva Payments, with Stripe integration planned.

This allows secure online payments, refunds, and financial reconciliation, supporting a wide range of payment methods.

Organizers can configure credit card processing fees, either as a percentage or flat amount.

These fees are automatically calculated and displayed during checkout, ensuring transparency and compliance with regulations.

Payment and cancellation schedules are fully configurable. Organizers can set deposit requirements, installment plans, and cancellation deadlines, with automated reminders and enforcement of policies.

Sponsorship opportunities can be created, sold, and tracked within ShowCycle.

Sponsors can select packages, make payments, and receive invoices, all managed through the platform.

ShowCycle supports multiple languages, allowing organizers to provide localized experiences for international exhibitors and attendees.

Language packs can be added and customized as needed.

Multicurrency support enables transactions in various currencies, with automatic conversion and reporting.

This is essential for global events and international exhibitors.

Organizers can customize or suppress the support name and contact details in system-generated communications, ensuring messages align with event branding and privacy preferences.

Floorplans can be printed or exported as PDFs for distribution, signage, or offline reference.

The print layout is customizable to include branding, legends, and notes.

ShowCycle supports importing CAD files for floorplan setup, enabling precise booth layouts and spatial planning.

Imported plans can be edited and annotated within the platform.

The system includes tools to optimize booth placement and maximize the number of booths on the floorplan, balancing exhibitor needs and event flow.

ShowCycle offers intuitive tools for rapid floorplan setup, including drag-and-drop booth placement, templates, and bulk editing.

This reduces setup time and errors.

Financial data, including invoices, payments, credits, and refunds, can be exported in standard formats for accounting and reconciliation.

Exports can be scheduled or run on demand.

ShowCycle tracks all debits and credits for each exhibitor, providing a clear financial ledger.

Credits can be applied to future purchases, and all transactions are auditable.

Journal entries can be created for financial transactions, supporting integration with external accounting systems and ensuring compliance with financial controls.

ShowCycle provides an open API for integration with third-party systems, including CRM, accounting, and marketing platforms.

The API supports data synchronization, automation, and custom workflows.

The platform supports managing multiple events simultaneously, each with its own configuration, branding, and data.

Organizers can switch between events and share resources as needed.

Cross-event reporting is available, allowing organizers to analyze trends, performance, and financials across multiple events.

Reports can be customized and exported for further analysis.

Events and floorplans can be cloned, enabling rapid setup of recurring or similar events.

Cloning copies all configurations, layouts, and settings, saving time and ensuring consistency.

ShowCycle integrates with a wide range of systems, including accounting, membership, marketing, and payment platforms.

Integrations can be configured via API or pre-built connectors.

Fonteva Payments is fully supported, enabling seamless payment processing, refunds, and financial reconciliation within the Salesforce ecosystem.